Shipping policy
This policy explains how and when your Happy Otter order reaches you.
1. Shipping charges
- Prepaid orders: Free shipping — no shipping or handling fee.
- Cash on Delivery (COD): No extra COD fee.
2. Order processing
Orders are processed and handed to our courier partner within 1–2 business days of being placed. Our business days are Monday to Saturday, excluding public holidays.
3. Estimated delivery
For most serviceable pin codes, delivery takes 3–7 business days after dispatch, depending on your location.
4. Courier partners
We ship through reputed carriers including Delhivery, Blue Dart, DTDC, Xpressbees and India Post. The carrier is chosen based on your delivery pin code.
5. Order tracking
Once your order is dispatched, we email and/or SMS you a unique tracking link so you can follow it to your door.
6. Delays
Delivery may occasionally take longer due to weather, strikes, festivals, remote locations, or other circumstances beyond our control. We appreciate your patience if this happens.
7. Incorrect address or failed delivery
Please ensure your shipping address and phone number are correct at checkout. If a shipment is returned to us because of an incorrect/incomplete address, repeated failed delivery attempts, or refusal to accept, we will contact you to re-ship. Re-shipping may attract additional charges, or we can refund the order value minus the shipping cost incurred.
Happy Otter
118/16, Opp. Gumti Plaza, Kaushal Puri, Kanpur, Uttar Pradesh 208012, India
Email: care@happyotter.in | Phone: +91 87002 34801
GSTIN: 09IPWPS9431E2ZW